The Reverie Room — Terms & Conditions and Privacy Policy

Last updated:9th August 2026

Terms & Conditions

1. About These Terms
These Terms & Conditions apply to all bookings, purchases, and use of thereverieroom.com.au ("the Site"), operated by Ingmari, trading as The Reverie Room ("we," "us," "our"). By booking a session, purchasing a gift voucher, or otherwise using the Site, you agree to these terms.

2. Bookings & Deposits
A 50% deposit is required to confirm all bookings. You may reschedule your appointment at any time up to 24 hours before your scheduled session, and your deposit will carry over to the new booking. Cancellations, rescheduling requests, or no-shows within 24 hours of the appointment will forfeit the deposit. The remaining balance will not be charged in these cases. We reserve the right to reschedule or cancel a booking due to illness, emergency, or unforeseen circumstances. In this case, you will be offered a new appointment time or a full refund of your deposit.

3. Health & Safety
All new clients are required to complete a health intake form prior to their first session. It is your responsibility to disclose any relevant health conditions, allergies (including nut allergies, as almond oil is used in most treatments), injuries, medications, or pregnancy prior to treatment. We reserve the right to decline or modify treatment where it is deemed unsafe based on disclosed health information. Bodywork and massage therapy is not a substitute for medical advice, diagnosis, or treatment. Please consult a medical professional for any medical concerns.
Client Eligibility — The Reverie Room currently offers sessions exclusively to female clients. This reflects the practitioner's specific area of practice and energetic alignment.

4. Gift Vouchers
Gift vouchers are sold as digital codes and do not expire.
Vouchers are redeemable against any session or service offered by The Reverie Room, up to their stated value.
Vouchers are non-refundable and cannot be exchanged for cash.
Vouchers redeemed within 12 months of the purchase date will be honoured at full value against current pricing. If a voucher is redeemed more than 12 months after purchase and prices have increased since that time, the voucher will be honoured at its original stated value, with any price difference payable at the time of redemption.

5. Payment
Full payment (including any remaining balance after deposit) is due at the time of your session unless alternative arrangements have been made. Prices are listed in AUD and are subject to change without notice. Any price changes will not affect bookings already confirmed with a deposit paid.

6. Liability
To the extent permitted by law, The Reverie Room is not liable for any injury, loss, or damage arising from treatment, except where caused by our negligence. You participate in treatment at your own risk and confirm that the health information you provide is accurate and complete.

7. Website Use
All content on this Site (text, images, branding) is the property of The Reverie Room and may not be reproduced without permission. We aim to keep information on this Site accurate and up to date but do not guarantee it is free of errors.

8. Changes to These Terms
We may update these Terms & Conditions from time to time. Continued use of the Site or booking of services after changes constitutes acceptance of the updated terms.

Privacy Policy

1. What We Collect
When you use this Site or book a session, we may collect: contact details (name, email, phone number), health information provided via intake forms (allergies, medical conditions, injuries, pregnancy status, medications), session notes and treatment history, payment information (processed securely via our payment provider — we do not store full card details), and emergency contact details.

2. How We Use Your Information
We use your information to manage and confirm your bookings, provide safe, appropriate treatment tailored to your health needs, maintain accurate session records for continuity of care, communicate with you regarding appointments, reminders, and (with consent) marketing, and meet legal and insurance obligations.

3. How We Store & Protect Your Information
Health and booking information is stored securely via our booking platform (Acuity Scheduling) and is accessible only to Ingmari. We do not sell, rent, or share your personal information with third parties, except where required by law or necessary to deliver our services (e.g. payment processing). Session notes and health information are retained in accordance with standard practice for allied health and wellness providers.

4. Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us at hello@thereverieroom.com.au. Please note some health records may need to be retained for a minimum period in line with professional practice standards.

5. Cookies & Website Data
This Site may use cookies and standard analytics tools to understand how visitors use the Site. This information is anonymized and used only to improve the Site experience.

6. Contact
For any questions about these Terms or our Privacy Policy, please contact: hello@thereverieroom.com.au